ABOUT US
It’s an exciting time at Thrive Commerce. As an early stage software start-up, we have some of the world’s leading retail and ecommerce companies to call as clients. We are venture capital backed from leading VC firms along with strategic investors and advisors from industry leading SaaS companies…Best of all, we’re just getting started.
How did we do it? Thrive is focused on solving important problems that brands face — how to leverage promotions to drive revenue and profits while satisfying shoppers. We’re solving this problem with proprietary technology which helps companies leverage their shopper incentives more intelligently and in a more data-driven way by using Thrive’s personalized promotions technology. Leveraging Thrive’s intelligent promotions solution results in a better shopping experience, increased on site conversion and more revenue.
JOB DESCRIPTION
We’re looking for a Customer Success Manager to cultivate and grow Thrive’s existing client base. In this role, you will lead the implementation process as well as drive product adoption, usage, and retention while maximizing client benefit. The Customer Success Manager will be responsible for fostering long-term relationships, procuring associated renewals, and turning critically important accounts into deeply engaged strategic partners.
As a key member of Thrive’s growing team, you will:
- Ensure a premium experience for our clients by understanding their business objectives
- Manage & oversee implementation, launch, and onboarding for new clients
- Deliver insights on key performance metrics monthly, and establish data-informed narrative & recommendations customized per client
- Become expert in the product: be able to conduct live & in-person product demonstrations
- Understand clients’ unique business needs and develop creative solutions that leverage Thrive’s product
- Develop and maintain productive connections with all contacts on the account: establish yourself as a trusted advisor and promotions thought leader
- Drive post-sale account growth by managing cross-selling opportunities where applicable
- Facilitate and assist in the processing of contract renewals and client monthly and annual performance reporting
- Collaborate with sales & marketing teams to provide crucial data & report on client trends and new use cases
- Help evolve our product features & functionality by providing quantitative and qualitative feedback to CEO, Product & Engineering Teams
DESIRED SKILLS & EXPERIENCE
- 1-3+ years relevant Customer Success experience
- Possesses strong business acumen, technical, and analytical skills
- Proven ability to prioritize and manage multiple projects, and work successfully within tight deadlines
- Exceptional written and oral communication skills
- Detail oriented and strong organizational skills
- A self-starting, entrepreneurial mindset and the ability to bring out this quality in others
- Passion for uncovering opportunities and helping solve customer problems
You get bonus points for:
- Experience with a relevant SaaS solution
- Experience selling in consultative approach, leading to outcomes in a competitive environment
- Experience in the eCommerce industry
- Knowledge of Google Analytics, SEO tools, and/or eCommerce platforms
- Understanding of digital marketing concepts
LOCATION
- Flexible; Remote or Philadelphia, PA
COMPENSATION
- Competitive base salary and highly leveraged stock options
- Benefits: Healthcare, Vision, Dental, Short/Long Term Disability
- Flexible PTO Policy
CONTACT
Scott Bohrer, Co-Founder & CEO – scott@thrivecommerce.com